Performing various duties inside company software (Building Link,Yardi,Mystique, etc. actual responsibilities of a concierge will vary depending on where they work Reviewed and answered general correspondence. Employers choose resumes displaying a degree in building management, although high school diploma with experience in the field is accepted too. Maintained daily log and wrote incident reports. Escorted guests while describing hotel amenities, always maintaining Forbes standards. Responded quickly to medical emergencies, bomb threats and fire alarms. Maintain accurate Key control logs and managing the online system for resident … Assisted residences and hotel departments in customer service provision as needed. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. A Concierge Supervisor is responsible for handling customer/guest requests in a caring and friendly manner and to handle mail and parcel distribution, and message replies. In this article, you will find useful information if you are interested in a career in the hospitality industry. © 2021 Job Hero Limited. Directing service request to maintenance and complete service request call backs. Established relationships with residents to tailor services to their individual needs, Received, sorted and distributed mails and packages. Offering an array of skills in large-scale event planning, effective communication, leadership, contract writing, securing client discounts and payroll management. Responsible for maintaining the physical appearance of surrounding area of the building. Adept at managing interactions with a wide array of personality types of guest and resident with complete professionalism and courtesy. Highly experienced and reliable Concierge with a stellar work ethic and guest satisfaction record. Planned and coordinated logistics and materials for board meetings,and staff events and meetings. In order to impress in this field you need to be an ace operator at many different logistical and hospitality tasks required to keep hotels running smoothly and guests happy.Of course, it stands to reason that a great concierge resume has to combine all these elements as well as showing off all your … Provide excellent service and assistance to residents and management. Implemented Mystique systems to update incoming guest preferences. Perform a variety of concierge and front desk tasks for over 60 families/VIP guests at a luxury residential development, a 5 Diamond hotel property and Forbes 5 star resort, Provide information, recommendations and booking services for a variety of owner/guest inquiries; included but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, restaurant reservations, and variety of seasonal activities, Respond to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, Proficient in using Microsoft, Excel, Outlook Opera Property Management System, Go Concierge, Compass Sales Force, The Source and HotSOS. Excellent References and Addresses Available Upon Request. Provide lateral service for Concierge, Club lounge, and Front Desk personnel when needed. A concierge’s role goes far beyond just greeting hotel guests. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. The concierge is essentially a personal assistant to the building's residents. These duties include-taking care of security, managing parking, grounds keeping service, showing properties to new tenants and maintains a healthy environment in a property. Whether you are a professional with an experience in the field or you are just an entry-level employee looking for a new job, you shouldn’t find it difficult to write this resume at all. Greets all residents with a friendly "hello" and "see" you later when they enter and exit, Answer questions pertaining to the building and amenities, register visitors, and vehicles, Handles all incoming calls in a polite and professional manner using standard phraseology. Greeted residents and guests upon arrival and departure on a daily basis. On the other hand, a residential concierge helps the tenants or owners within one property, … Common job duties linked to this post are listed on the Concierge Supervisor Resume as – answering guest questions and handling guest requests, making reservations for a tour, transportation, and … Directing service request to maintenance and complete service request call backs. Concierge Job Description. Checked passes and credentials of persons seeking to enter the property. We will cover the details about the job of a concierge, including salary, training, duties, and more. Also, convey the value they would benefit if you are granted the job. Maintained Building Link in order to coordinate with Residential team, and follow residential protocols. A Concierge helps customers in a hospitality setting. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and … Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Highly effective coordinator of high-end guest services with over 10 years of experience in travel and entertainment planning. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Assisted Real Estate brokers with offering prospective residents information regarding the community; Assembled collateral packages for prospective residents. Maintained required records/ logs and delivered packages to the appropriate residence. Served as Resident Coordinator and produced HOA forms, newsletters and assisted with social functions. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. © 2021, Bold Limited. This doesn't necessarily mean you are at their beck and call to fetch food or … A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Regular check of lights and vacuuming of hallways in building. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Be sure to include job specific skills. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Help residents with immediate needs (i.e. All rights reserved. Record and deliver messages to residents, management, leasing, and relieving concierge. Handling public relations matters. Concierge Resume Objective A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. They work either at the front desk … When applying for this type of position, your objective statement should briefly but clearly highlight your career skills. In addition to overseeing property maintenance, managers are available to assist residents, promote properties for rent, negotiate rental agreements and collect rent payments. Addressed resident concerns and issues in accordance with the company's customer service standards. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. by Scott Miller Last updated Aug. 14, 2020. Assistance in late night move-ins with new residents. Served as public relations representative for the residence. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Able to function well as an independent worker or in coordination with residential staff and management. Head Concierge Resume Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Assisted residents with concierge services, such as, booking dinner parties, bar parties and family events around town. It is short, and as a jobseeker, your cover letter should be no more than half a page. The objective section of a concierge resume is the introductory statement of your resume. This is a real resume for a Residential Concierge in Brighton, Massachusetts with experience working for such companies as The Ritz Carlton, The Phillips Club. Security stand point(s); checking all key doors, windows, and amenities daily. Things to put on your resume; Specific skills to mention; Full resume sample Below is a general job description: A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. Facilitate parking and general movement throughout the building for outside contractors as well as prospective tenants. Received and ensured fulfillment of all daily residents request. Maintain accurate Key control logs and managing the online system for resident access to public and private access areas. Recommended top dining and entertainment options for guests in the Boston area. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Maintain working relationship as liaison between residents and building management. Resolved problems and complaints that residents may have. An independent concierge typically operates out of her home and helps clients at different addresses with tasks such as picking up dry cleaning. The objective section is your first contact with the employer, so make the most of it! Your job of getting the job starts right here. Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors, Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand, Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced, Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Concierge Supervisor Resume Examples & Samples Manage day to day operation of concierge department through activities including, but not limited to staffing, payroll and scheduling Actively respond to and satisfy guest requests and complaints Maintain accurate records of all guest request … Help with move- ins and move- outs of residents. All rights reserved. Effectively communicated with team members to maintain clearly defined expectations. Communicates residents/visitor's comments, complaints, and requests to the appropriate departments and managers, Booking the board room and freight elevator for residents, Arranges storage and delivery of incoming packages. Receive, store, and retrieve packages for residents and management. Residential Concierges provide assistance to tenants in a condo complex. Intercept and direct calls and emails for leasing and management staff. A concierge provides guests with information about locations and services outside of the hotel. Investigated calls and complaints involving fire, theft, accident and hazard reports. As such, it is not owned by us, and it is the user who retains ownership over such content. Assisted leases with move in and move out arrangements. The statement uses three concisely written sentences and targets specific industry skills and other essential soft skills. Performing various duties inside company software (Building Link,Yardi,Mystique, etc. Before submitting your letter, please be sure that it is free of misspelled words. Managed guest sign-in logs to ensure efficient details and protection. Greeted visitors and monitored for resident safety, Routed resident calls to correct internal or external resource. Concierge Resume Examples Concierges greet guests in a hotel and make sure they feel welcome. Concierge service is a catalyst between owners of a property and residents and therefore, they fulfill all the duties to carefully handle both aspects. This is one of the hundreds of Residential Concierge resumes available on our site for free. A concierge provides a variety of services to guests. Posted: (4 days ago) Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Provides a warm and sincere greeting to all residents, prospective residents and guests in the front lobby, Performs regular inspections of Coffee Bar inventory and supplies, orders as needed, Communicates effectively on a regular basis with Business Manager to update on community operations, Ensure that the common areas are free of safety hazards or liability concerns, Maintains knowledge of laws, rules and regulations governing towing of vehicles and is responsible for keeping the front drive clear of parked cars, Assists in the planning of, and attends resident functions, Ensures orderly records are maintained for all Resident Services provided by property, Assists residents with packages to apartments, Ensures that the non-solicitation policy of the property is followed. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. … You … It is important to know that each concierge resume is different and the author usually writes the document based on experience, long-term career goals, and achievements. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, selling skills, effective communication, and being able to deal with all kinds of residents. Managed the 25th Floor Lounge providing superior customer service, utilized knowledge of building policy and procedures, Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management. Proven ability to successfully meet challenging client … Concierge Manager Resume Examples & Samples Previous experience in a supervisory/entry level management role with a passion for team building 2 or more years of previous retail, customer service/concierge or sales experience (in a supervisory role) required Previous community involvement or networking experience is preferred They may book services for guests, such as transportation and activities. Knows all essential aspects of our resort or hotel operations. Identified resident's needs and assisted in the development of services to address the needs. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Full-time Residential Concierge to 20 Pine Street, a luxury condominium in the Financial District designed by Armani Casa. Excellent ability to anticipate and respond to individual guest needs and preferences. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and … Provide exceptional customer service to all tenants/guests, Respond to email communications, answer inquiries and offer suggestions, Efficiently handle large call volume inquiries from tenants/guests, Assist with administrative duties such as light copying & fax requests and other requests as needed. Consistently protect the privacy, and security of all residents and guests. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential … Received, stored and disbursed residents' packages. Handle & assist resident's service request. Provided professional and consistent Concierge service to Residents, visitors and contractors. Continuously monitored security cameras and fire, building and alarm systems. Responsible for various Resident deliveries and daily operation of the property. Managed mail/package delivery and distribution to all residents. Summary for Concierge Resume. Resident lock-outs). Maintain leasing office, lobby, and game room's appearance. Grab their attent… Greeted residents and answered all incoming calls, while providing excellent customer service. BUILD MY RESUME Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Resident managers are property caretakers who live on-site at apartment or condominium complexes. Please provide a type of job or location to search! See example content below! Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests, Provide all other job duties as requested by administrative/management staff. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. Assisted all residents with daily requests, and inquiries. Find out what is the best resume for you in our Ultimate Resume Format Guide. Use these resumes as templates to get help creating the best Residential Concierge resume. Concierges work in the hospitality industry, usually in hotels. Please avoid restating the information on your resume, and open and close the letter with strong statements.
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